Help & Advice Centre

Fill out the request pack form with your full name, postal address, telephone number, and email address. We will then send you a gold pack, which includes a postage bag and a unique Enquiry number. You can then securely package your unwanted or broken gold and send it to us via your local Post Office.

Selling your unwanted precious metals, gold coins, or gold bars to Hatton Garden Metals is straightforward, transparent, and easy. Simply visit our "Sell Gold" page, enter the weight or details of your gold coins and bars, and you’ll receive an instant valuation. We are one of the few UK gold buyers who guarantee the price you see on screen.

1) Request a gold pack here by entering your details. We will then assess and buy your items.
2) Alternatively, you can package your items yourself and send them to us using Royal Mail’s Special Delivery service, which is fully insured up to £2,500.

If you’re unsure about the weight or carat of your gold bars or coins, don’t worry. Each item is independently tested and weighed to ensure you receive the true value.

We require to see specific identification from our customers to comply with Money Laundering and HMRC regulations.

• Up to £5000: One form of photographic I.D is necessary such as a Passport, driving license or National Identity card.
• • Above the value of £5000: Customers need to provide two forms of I.D on orders including photo ID (passport, driving license or national identity card) and a separate proof of address document (bank statement, utility bill etc) dated within the last 3 months.

We understand that some of your items may not be hallmarked or that the stamp might have worn away, making identification challenging. If you're unsure about the carat value or precious metal content, please follow these steps:

1. Weigh all items that fall into this category.
2. List them under the carat you believe they are on our gold form and use the notes section to provide any additional information.

For an approximate weight, we recommend using kitchen scales, as they are often the most accurate and accessible for weighing your gold items.

Once your items arrive, we will test and validate them and inform you of the value we can offer.

Please note that we do not accept Royal Mail Post Office receipts as proof of weight, as their scales are often inaccurate.

Yes, we offer highly competitive prices for gold coins and bars. Our prices are based on the daily LBMA AM gold market rates, ensuring you receive the best possible value. Additionally, we pride ourselves on transparent pricing, and you are able to lock in and receive a guaranteed price for values up to £2,500.

To sell your gold coins and bars now click, here

If you're unsure about the details of your coin or bar, follow these steps:

1. Weigh the Item: Use a kitchen scale to measure the weight of your coin or bar. Accurate weight can assist in determining its value.
2. Describe Any Markings: Note any inscriptions, symbols, or distinguishing features on the coin or bar in our notes section.

You can find a list of the most popular coins and bars here

Our team will test and assess your item upon receipt and provide you with information on its value.

If you need further assistance, don’t hesitate to reach out to our support team on 0207 404 4000.

If you have multiple coins to sell, follow these steps:

• 1. Complete the Online Form: Visit our website and fill out the 'Sell Gold' form, providing details for each coin, including quantity, type, and weight.
• 2. Use Multiple Packs: Each pre-paid pack can be insured for up to £2,500. If your coins exceed this value, split them across multiple bags.
• 3. Label Your Parcels: Include your enquiry number in each bag, and label them as "Parcel 1 of 2," "2 of 2," etc.
• 4. Send Your Coins: Package your coins securely and send them via Royal Mail Special Delivery, ensuring they are fully insured and trackable.
• 5. Receive Your Valuation: Once we receive your coins, we’ll assess each one and provide you with a valuation. If you would like a QUOTE before proceeding, please clearly indicate this on your parcel.
• 6. Get Paid: Enjoy same-day payment upon approval.

If you need help, feel free to contact our team for support.

If your coin is mounted in a gold setting, you will be paid for both the value of the coin and the gold in the mount. To determine the weight of the gold mount, please subtract the following weights. Gold mounts are usually made in 9ct, 14ct, 18ct or 22ct gold.

• 8g for a Full Sovereign
• 4g for a Half Sovereign
• 34g for a 1 Oz Krugerrand or 1 Oz Britannia

If you have requested the return of your non-gold items, we will dispatch them within two working days of processing your enquiry via Royal Mail Special Delivery.

If you have not requested the return of your non-gold items, they will be stored on our premises for one month from the date we receive your parcel. After this period, they will be destroyed.

If all your items are non-gold, you will receive an email notification. Please contact our office at 0207 404 4000 to request the return of your items. Note that there is a charge of £8.95 for this service.

No, all stones that are left in your metal are non-returnable and are either crushed or melted. Under no circumstances do these stones get returned.

The section on the form that states "RETURN NON-GOLD ITEMS" does not refer to stones.

Hatton Garden Metals Ltd will not be held responsible for any of the stones that you fail to remove from your items.

If you would like to keep your stones, these must be removed before the items are sent to us, as stone removal is not a service we offer.

If you have checked the and your parcel shows as delivered, please note that we process many parcels each day. Your parcel will be queued and opened around 8:30 am on the day of receipt and we process parcels all the way up to our closing time of 4pm.

We ensure that every parcel is processed on the day it is received, and all payments are made on the same day. If there are any issues with your job, we will email you with details of the weights and carats, which you will need to authorise before we can proceed.

For any other enquiries or concerns, please call our office at 0207 404 4000, and a member of our team will be happy to assist you.

Yes, we buy a range of precious metals beyond gold and silver. This includes platinum and palladium jewellery and all from or precious metal bars and coins.

For detailed information on the rates we offer for these metals, please refer to our 'Sell Gold' form or contact us directly.

A hallmark is an official mark or series of marks, struck on items made of precious metals. In the UK, a hallmark is made of several elements including: a mark for the type of metal, the makers' mark and the year of making. Hallmarks are an official mark of guaranteed metal content. We pay the same price for hallmarked and un-hallmarked items, subject to testing (for larger quantities a Melt and Assay). Please note, that many items bought outside the UK may be stamped and not hallmarked. This means that the item is not guaranteed to be the carat that the stamp states.

Hallmarks are normally found on the inside of ring shanks and wedding bands, earring posts, chain ends, clasps, tags and jump rings. As well as the traditional, stamped method, also look out for the modern, laser engraved variants of Hallmarks. Hallmarks are measured in parts per 1000 and tell us the purity of the precious metal in an official capacity.

Carat values

• .999 = 24 carat = 99.9%
• .916 = 22 carat = 91.6%
• .750 = 18 carat = 75%
• .583 = 14 carat = 58.3%
• .375 = 9 carat = 37.5%

Hatton Garden Metals are proud to offer 4 different types of payment methods to our customers. All payments are made same-day, and you will be provided with a physical receipt if selling in-person at our London store, or an email receipt if selling online.

• Bank Transfer - A same-day payment Faster Payment service, the funds clear within 2 hours into your bank account.
• PayPal - Same-day payment sent directly to your PayPal account. Please note when receiving funds from a business additional PayPal charge may apply.
• Cheque - All our cheques are dispatched via Royal Mail 1st Class delivery and should reach you next day.
• Cash - Cash payments are available in our Hatton Garden, London store and our Manchester store. Hatton Garden Metals Ltd can only pay £8,000 cash per household in a 12-month rolling period. ID must be presented.

Hatton Garden Metals accept 3 methods of payment:

• 1. Bank transfer- same day transfer made via online banking or by calling your bank. Funds usually clear into our account on the same day you make payment, and once your funds have cleared, we will notify you via email. Please make sure that you put your order reference number when making a bank transfer for your coin or bar order.
• 2. Cash at the counter - Hatton Garden Metals Ltd can only accept £8,000 cash per household in a 12-month rolling period.  
• 3. Credit or Debit card- You can pay by debit of credit card at checkout for orders up to £30,000. Please note that card payments are only available when choosing delivery and that ID may be required. In store only Chip and Pin card payments are accepted up to the value of £1,500.

The payment terms for cash are as follows, in accordance with our company regulations and AML (Anti-Money Laundering) policy:

• Selling Precious Metals: If you visit our London store, payment is made immediately.
• Cash Limit: We can pay up to £8,000 per household per year.
• ID & Proof of Address: Both are required for cash payments to comply with regulations.

The most secure form of payment when buying gold is a Bank Transfer. It provides a direct, traceable transaction between your bank and Hatton Garden Metals, reducing the risk of fraud. Bank Transfer is also the fastest payment method for purchasing precious metals, with no limits on the transaction amount.

When paying by bank transfer, after placing your order for gold coins or bars, you will receive our payment details and a reference number via your registered email. This reference will help us locate your payment. Once we have confirmed receipt of your payment, you will receive an email notifying you that your order has been dispatched or moved into our vaults or is ready to collect at our London store.

When paying by bank transfer, you have 24 hours or 1 full working day from the time of your order to complete the payment for your gold. Bank Holidays and weekends are not included in this timeframe. If your order falls over a Bank Holiday or weekend, the deadline will extend to the next working day.

When you open a storage account with us you will be asked to set-up a direct debit to pay for your storage fees in arrears.

• 1. Set Up Direct Debit: Complete the Direct Debit mandate form, which we will send you.
• 2. Provide Bank Details: Submit your bank account details on the form to authorise recurring payments.
• 3. Confirmation: Once set up, your storage fees will be automatically deducted from your account as per the agreed schedule.

If you need assistance with setting up Direct Debit or have any questions, please contact our customer service team.

When you purchase gold coins or gold bars, you have two delivery options:

• 1. Next Working Day Delivery: Your items can be delivered to you the next working day.
• 2. Signed For: your items will be delivered in 2-3 days and require a signature.
• 3. Collection: You can arrange to collect your items from our secure trade counter in Hatton Garden. You must bring ID when collecting.

All gold orders are sent via a discreet, trackable, and fully insured Royal Mail service. Each coin and bar are individually packaged in coin wallets and placed in discreet packaging for your peace of mind.

If you have concerns about receiving your items, we offer 3 months of free storage when you purchase gold*—terms and conditions apply.

Once payment for your order is complete and your items are dispatched, you will receive an online tracking number via email if you have chosen a tracked service. All packages are fully insured and may require a signature upon delivery.

Yes, we offer fully allocated storage for your gold items. Your gold will be securely stored in our dedicated vaults. You can select this storage option on our checkout page. Once your items are stored, you can manage them through the "My Account" section of our website, allowing you to buy and sell directly from storage.

Yes, your items are fully insured while they are in storage. We ensure that all items stored in our vaults are protected against loss, theft, or damage.

No, direct access to the vault is not permitted. However, you can manage your items through the "My Account" section of our website, where you can view, buy, or sell your stored items. If you have any specific requests or need assistance, our team is available to help.

To place your items into storage:

• 1. Select Storage: Choose the storage option during the checkout process when purchasing your gold.
• 2. Complete Purchase: Once your purchase is complete, your items will be automatically directed to our secure vaults.
• 3. Access and Manage: After storage, you can manage your items through the "My Account" section on our website, where you can view, buy, or sell items from storage.

If you need any assistance or have further questions, please contact our customer service team.

At Hatton Garden Metals we aim to make your experience when buying investment coins and bars quick and easy, whilst also making you feel secure and confident when using our site. Whether you are a new or existing customer, buying Gold and Silver from us is a stress-free process.

Follow just a few simple steps in order to purchase you desired items.

• 1. Click on the ‘Buy gold’ tab on top of the website.
• 2. Select your desired coins or bars in the quantities that you would like to buy. This will then provide you with a summary of your order including any postage costs. If this is correct then click on ‘Proceed’.
• 3. Log in with your details or register as a new customer.
• 4. On the payment page you will be able to select delivery or collection then choose the payment method of Card payment or Bank transfer.
• 5. You will receive your unique Purchase number via email containing our payment details.
• 6. Once payment has been received your coin or bar order will be despatched. If payment clears after 1pm your order will be despatched on the next working day.

Please note that once you place your order the price will then be fixed for 2 working days and payment should be sent within 24 hours of placing the order. After this time period any incomplete orders will be cancelled.

The Royal Mint is a renowned British institution with over 1,000 years of history, known for producing some of the world’s finest coin collections. Today, it operates as a government-owned company, specialising in currency, collectibles, and premium investment bullion.

As an official distributor of The Royal Mint, Hatton Garden Metals offers customers the opportunity to purchase investment bullion from a trusted gold dealer with thousands of 5-star reviews. We proudly hold a large stock of Gold Sovereigns and Gold Britannia’s and provide discounted pricing on volume orders.

When you buy from Hatton Garden Metals, you’re not only investing in trusted bullion, but you also benefit from the Capital Gains Tax exemption on British gold coins like Sovereigns, which maintain legal tender status in the UK. This, along with their rich history, makes these coins some of the most popular bullion products globally.

Investing with an official distributor of The Royal Mint gives you access to the best investment opportunities, along with flexible options for collection from our London store or secure storage in our vaults, free for the first 3 months on gold orders over £2,500.

Whilst Hatton Garden Metals cannot advise you on when the best time to buy gold with regards to the gold market is, many of our clients express that they like to buy whenever they can and have the funds available. So, the best time for you to be considering a purchase of Gold or Silver bullion would be when you have the capital to purchase a commodity either for a long or short term investment and are looking to have physical ownership and control.

At Hatton Garden Metals we pride ourselves in operating a transparent, reliable and trustworthy scrap gold and bullion service. We offer top prices for your metal and small premiums when you are purchasing your bullion from us. All our gold coins are available to buy on a teared pricing where the more you buy them more you save. Throughout the year we are running special discounts and you will find the latest hot deals on our website all year around.

The CGT acronym refers to Capital Gains Tax. CGT is a tax on the profit made when you sell or release the value of an asset - during the time that you have owned them. An asset is considered as something you own which can be released and converted into cash. For instance, when you purchase gold such as bullion or coins from Hatton Garden Metals these items would then be considered as your assets. Although the majority of bullion and coin investors will not meet the Capital Gains Tax threshold on their bullion or coins, it is important to understand CGT and your tax free allowance.

For further information on Capital Gains Tax please visit the HMRC website. Please note it is the responsibility of the individual and not Hatton Garden Metals to declare any tax payable.

All of your investment gold coin and bar purchases are not subject to VAT. This will not apply on silver bullion items; VAT is charged at the rate of 20% when you are purchasing silver as part of your precious metal portfolio.

If you would like to book a consultation to discuss the types of gold coins and bars available, you can arrange it here. One of our team members will call you back to provide detailed information and answer any questions you may have.

The product images shown on our website are for illustration purposes only, the dates and overall conditions will vary subject to our stock availability.

We offer a wide range of split down Sovereigns by date available on our website. We try to be as accommodating as possible, if you are looking for a special date for a Birthday or Christening present, please give us a call on 02074044000 and one of our advisers will be happy to help you find the coin you are looking for.

When placing an order with us the price will be fixed for 2 working days and payment should be sent within 24 hours of placing the order. After this time period any incomplete orders will be cancelled.

If you have run out of the 24-hours time frame, the order needs to be placed again. Please note that we work off the live gold price when purchasing therefore the price of your item(s) will be different to your previously confirmed price.

Whilst Hatton Garden Metals cannot advise you on when the best time to buy gold with regards to the gold market is, many of our clients express that they like to buy whenever they can and have the funds available. So, the best time for you to be considering a purchase of Gold or Silver bullion would be when you have the capital to purchase a commodity either for a long or short term investment and are looking to have physical ownership and control.

Our London store opening times are:

• Monday to Friday**: 9:00 AM – 4:00 PM
• Saturday and Sunday: Closed

Feel free to visit us during these hours for assistance with your gold purchases or sales.

To send metal to us use this address:

HGM
11 St Cross Street
London
EC1N 8UB

Yes, we can provide you with a quote. If you’re sending your gold to us by postal service, please clearly indicate on your parcel that you would like a quote. A member of our team will then call you with the details of your job.

If you visit our London store, you can request a quote at our counter.

You can book a consultation call or call our office at 0207 404 4000 to discuss your large volume of coins and bars before visiting.